ZapWork

Terms & Conditions

Last updated: February 12, 2025

Zap-Work is a peer-to-peer marketplace built on sovereignty and trust between users. We simply facilitate connections, communication, and escrow holding. All agreements, work, and transactions occur directly between independent individuals. Zap-Work does not control, guarantee, or direct user activities—we provide the tools, and the users drive the outcome. By accessing or using Zap-Work, you agree to these Terms & Conditions ("Terms"). If you do not agree, do not use the platform.

1Definitions

"Platform":
Zap-Work.com and related services.
"User":
Any individual or entity using the platform.
"Client / Hiring Manager":
A user purchasing or hiring for a service.
"Provider / Freelancer":
A user offering services.
"Escrow":
Temporary holding of BTC/sats until release conditions are met.
"Dispute":
A formal process used to resolve disagreements between Users.
"BTC / Sats":
Bitcoin or satoshis used for payments.

2Eligibility

  • Users must be 18+ years old.
  • Users must have the legal capacity to enter agreements.
  • Users are responsible for complying with their local laws.

3Account Registration

  • Users must provide accurate account information.
  • Users are responsible for securing login credentials and private keys.
  • Zap-Work cannot recover lost private keys or BTC transactions.
  • Nostr-based accounts must secure their nsec private key.

4Nostr Integration

  • Zap-Work integrates with the Nostr protocol for identity and communication.
  • Users are fully responsible for their Nostr private keys.
  • Any actions taken using a User's private key are considered authorized.
  • Zap-Work cannot restore or recover lost keys.

5Services on ZapWork

  • Providers create service listings ("Gigs") with self-chosen pricing.
  • Clients may hire Providers through direct communication and Escrow payment.
  • All agreements, instructions, and confirmations must be retained within Zap-Work or Nostr for evidence in case of disputes.

5.4 Job Listing Duration

Any service listing or job advertisement posted on Zap-Work will automatically be disabled or removed after 90 days of being live, unless renewed or updated by the User. This prevents stale listings, reduces scams, and keeps the platform active and accurate.

6Payments & Escrow

6.1 Payment Method

  • All payments are made using BTC or satoshis.
  • Bitcoin transactions are final and irreversible.

6.2 Escrow & Completion Flow

  • When a Client hires a Provider and pays, funds enter Escrow.
  • Only the Client can mark a task as Completed.
  • After marking a task Completed, the Client may press "Release Funds."
  • If the Client does not press Release Funds, Escrow will automatically release funds 21 days after the task is marked Completed, unless a dispute is opened.
  • The 21-day timer only begins after the Client marks the task Completed.

6.3 No Completion = No Release

  • If the Client never marks the task as Completed, funds remain in Escrow indefinitely.
  • Auto-release does not start until the Client confirms completion.
  • Zap-Work will not force completion. Only disputes can override this.

6.4 Disputes

  • A Dispute may be opened at any time within the 21-day period after task completion.
  • Opening a Dispute pauses the 21-day auto-release timer.
  • Both parties must provide evidence when requested, including:
    • communication logs
    • screenshots
    • work files
    • delivery timestamps
    • any relevant documentation
  • If either party fails to respond to the dispute for 21 days, Zap-Work will decide the outcome using available information.

Zap-Work may choose to:

  • release funds to the Provider,
  • refund the Client,
  • split funds proportionally.

Zap-Work's dispute decision is final and binding.

6.5 Fraud & Misuse

Zap-Work may freeze funds, suspend accounts, or block transactions for:

  • fraudulent delivery
  • false disputes
  • intentionally delaying completion
  • manipulating Escrow timing
  • money laundering or illegal services
  • evading platform fees
  • off-platform deal manipulation

7Service Delivery

  • Providers must deliver work as described in their listing.
  • Clients must provide required information promptly.
  • Failure to deliver may result in a refund decision.
  • Repeated violations may result in suspension.

8Fees

  • Zap-Work may charge platform fees for listings, bookings, promotions, or withdrawals.
  • All fees are shown before purchase.
  • Platform fees are non-refundable except under the Refund Policy.

9User Responsibilities

Clients

  • Provide clear instructions.
  • Mark work as Completed when appropriate.
  • Not withhold completion unfairly.
  • Not misuse the dispute system.

Providers

  • Deliver work as advertised.
  • Maintain professional conduct.
  • Not misrepresent skills or plagiarize.

All Users

Users must not:

  • post harmful, illegal, or explicit content
  • engage in fraud, deception, malware, or impersonation
  • use Zap-Work for illicit financial activity
  • attempt to bypass Escrow or platform fees
  • export deals off-platform after connecting through Zap-Work

10Intellectual Property

  • Unless agreed otherwise, the Client gains full rights to the delivered work once funds are released.
  • Providers may showcase non-sensitive work for portfolios unless the Client requests otherwise.

11Bitcoin & Crypto Risks

  • Users accept all BTC price volatility and movement risks.
  • Bitcoin transactions cannot be reversed.
  • Network delays or failures are outside Zap-Work's control.
  • Users are responsible for their own wallet safety and actions.

12Limitation of Liability

Zap-Work is a neutral facilitator. Zap-Work is not responsible for:

  • service quality
  • missed deadlines or poor communication
  • BTC value changes
  • irreversible transactions
  • downtime or bugs
  • off-platform communication
  • personal losses resulting from hiring or providing work

Users accept full responsibility for their actions on the platform.

13Account Termination

  • Zap-Work may suspend or terminate accounts violating these Terms.
  • Users may request account deletion at any time.
  • Zap-Work cannot reverse transactions already completed on the blockchain.

14Refund Policy

  • If a task is cancelled, unfulfilled, or not completed, Zap-Work may refund platform fees at its discretion.
  • Bitcoin network fees are never refundable.
  • Refund considerations include:
    • time the job was listed
    • progress made
    • communication history
    • Provider effort
  • Refunds are case-by-case and issued in BTC/sats at the value received initially.

15Modifications

Zap-Work may update these Terms at any time. Continued use of the platform means acceptance of the updated Terms.

16Governing Law

These Terms are governed by the laws of New Zealand. All legal matters fall under NZ jurisdiction.

Have questions about our terms? Contact us